Reservations System Setup
Is your reservations system working for you?
Selecting a reservations system is much more of a commercial decision than a reservations department one. Once a reservations system has been selected, we ensure the algorithm works in harmony with your restaurant needs. By spending time on your restaurant floor, our team will be able to optimise your system in order to capture more reservations, keeping in mind your service flow, your kitchen capacity and your Front of House (FOH) sequence of service. The result? A fundamental improvement in your guest journey experience.
Professional Call Centre
Need help with calls and emails? We can take care of that
It’s no secret that in the 21st century, the restaurant floor does not provide the optimum environment for a reservations service of excellence. Our dedicated team is ready and waiting to answer calls and reply to emails, personally and professionally, from the countless guests trying to contact your venue. Each call and email enquiry has the potential to be converted into another loyal guest - and beyond into a returning customer - generating increased revenue to your business. Professional, Personalised and Present describes us better. Your guests are your business. It’s not enough to simply accommodate your guests. Make your guests feel like you really care from the second they pick up the phone to make an enquiry.
Insightful Reporting
Data - the new commodity
It’s all too easy to get caught up in the fast-paced business of day-to-day restaurant operations. Our weekly and monthly reports will enable you, at a glance, to understand your business from a data point of view. You will be able to clearly identify your weaknesses and your strengths, allowing you to strategise your investments, marketing campaigns and social activations. Numbers don’t lie.
Yearly Commercial Calendar
Key Dates will boost your revenue
Together we will work on strategies for key dates such as Valentine’s Day and New Year’s Eve, amongst many other significant occasions throughout the year that your business should aim to optimise to its benefit.
Brainstorm
Meeting with your Management Team, we will put together a plan for upcoming events. Strategy, target audience, menus, photography and commercial approach; planning is key.
Execution
It’s all about being ahead of competition. We will set dates for the different projects to be delivered ahead of going live to the public. We will help your team focus on what really matters.
Debrief
Debriefing is not critique – it’s information flow to aid improvement. Processing the event and taking stock of what worked and what didn’t is essential to facilitate learning and help prepare for future activations. It’s here where we meet the team again to understand what worked and what to avoid moving forward. That’s how we evolve, that’s how we become better.
Marketing Campaigns
Use your platforms to your advantage
Now that your team knows how to deliver, you have identified your ideal customer and your strategy for the year is clear, it’s time to make the reservations platform work to your advantage. Shoulder times, off-peak, key dates, prime time upsells and simple activations made possible by using your database and reaching out to those who can’t wait to hear from you.
Transform your guest into a loyal customer; one who will keep coming back again, and again, and again
Design, Proofreading and Photography
A range of services at your disposal
Your needs are our needs. We understand what it takes to be the best. Therefore, through some of the best professionals in the industry we can offer you a range of key services from menu designing, to website and menu proofreading, to those amazing shots that will make your food and cocktails look even more appetising. It’s the perfect combination to deliver the brand identity that many aim to attain but only few can really master.
Training and Recruitment
Elevate your people
As part of our 360-degree approach, we will also assist you in elevating your people to the next level; empowering them to become better professionals and bestowing a sense of pride in knowing they belong to your organisation. A tailormade programme will be put in place to attract the very best talent and to train them in the art of hospitality best practices. Why does this matter to us? Because a happy and driven team is a team that stays, cultivating a culture that feeds back in, driving us to perform in what we do.